Delivery

Each order, once placed, is dispatched from London within 1-2 business days. If the order is placed during the weekend or public holiday, we’ll dispatch it next business day. During high volume times, this can be extended.

We ship both in the UK and internationally. The following are the shipping rates.

 

UK DELIVERY

UK deliveries are made via Royal Mail and take 1-2 business days. Charges are as follows:

  • £4.40 for First Class (signed delivery)
  • Free for orders over £100 

Should you prefer tracking information for your order, please email us at customerservice@juteandjade.com.

 

INTERNATIONAL DELIVERY

All international deliveries are made via Royal Mail Tracked and Signed service and take on average 5-7 days to Europe and North America. However, other destinations may take longer.  Charges are as follows:

  • £15.00 for Tracked and Signed to Europe
  • £20.00 for Tracked and Signed to North America (USA and Canada)
  • £30.00 for Tracked and Signed to the rest of the world

Should you prefer tracking information for your order, please email us at customerservice@juteandjade.com.

 

On rare occasions, depending on the size and weight of the order, shipping costs may exceed above estimates. If that’s the case, we’ll contact you and offer a refund or an option to pay extra charge.

Please note, in some cases import duties and taxes may apply to some international customers. Customers are responsible for paying such taxes, duties and fees associated with the order in their respective countries.